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Senior IT Support Technician

Microsoft· Data Center Technicians
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Frankfurt€61k - €85.1kFull-timePosted 4w ago

About the role

Microsoft Senior Data Center IT Support Technician (SDCT) providing IT support for secure access workstations (SAWs) laptops, servers, and conference room A/V; maintains device inventory and ensures latest OS updates; on-site role in Frankfurt, Germany.

Responsibilities

  • Advanced technical support — Troubleshoot and resolve complex hardware, software, operating-system, network, application and access-related problems that cannot be resolved at first-line support
  • Ticket and incident ownership — Take ownership of incidents from investigation through resolution, prioritise work appropriately, keep users informed and escalate issues when necessary
  • Escalation point — Act as a senior technical escalation point for support staff and involve engineering, vendors or other specialist teams when required
  • Device and workplace IT support — Support laptops/desktops, operating systems, peripherals, software deployment and hardware lifecycle activities including device setup, management, troubleshooting and lifecycle ownership
  • Identity and access — User lifecycle, groups, roles, permissions, SSO and related identity/access administration (organization dependent)
  • Documentation and knowledge management — Create and maintain technical procedures, troubleshooting documentation and knowledge-base articles
  • Mentoring and knowledge sharing — Support and mentor junior technicians and share technical knowledge
  • IT projects and improvements — Lead or contribute to small/medium IT projects, deployments, upgrades, system changes and process improvements with awareness of AI tools
  • Vendor/stakeholder coordination — Work with external providers, DC management and internal teams to resolve issues or implement IT solutions
  • Culture and values — Embody Microsoft culture and values

Qualifications

  • High school diploma or equivalent
  • Extensive experience supporting IT equipment or related technology
  • On-site requirement with valid driving licence due to limited public transport at location

Skills

Required:Technical troubleshootingIncident management
Nice to have:Identity and access management
Last updated Oct 23, 2026. Interested? Apply on the company site.

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