Sr. Program Manager - Cybersecurity Incident Communications
Microsoft· Content Program Management
United States$119.8k - $234.7kFull-timePosted 4w ago
About the role
Senior program management role focusing on managing customer-facing communications during cybersecurity incidents, coordinating cross-functional teams, and ensuring timely, accurate external communications and executive-facing materials.
Responsibilities
- Collaborate with cross-functional teams (incident coordinators, security operations, threat intelligence, product engineering, legal, marketing, issues management/PR) to coordinate and align messaging and respond to customers with timely, actionable information about security incidents.
- Serve as a primary point of contact to incident response leaders and stakeholders, providing clear daily updates on communications content progress.
- Support security-aligned executives by preparing executive talk tracks, FAQs, and other incident information for customer engagement and inquiries.
- Track, manage, monitor, and orchestrate external-facing communications collateral (customer notifications, talking points, responses to escalations, blogs, etc.).
- Draft, edit, and approve security incident communications content and drive consensus with stakeholders.
- Learn and document end-to-end processes for supporting and communicating with customers about security incidents to identify improvements and automation opportunities.
- Review content meticulously to ensure accuracy, clarity, and customer-centricity.
Qualifications
- 5+ years experience in program management, digital content publishing/management, or writing/editing roles (or equivalent).
Skills
Required:Program managementWritten and verbal communication
Benefits
- Benefits information referenced in the job description but not listed explicitly in the excerpt; see company benefits page for details.
Last updated Sep 24, 2026. Interested? Apply on the company site.
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