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Customer Operations Manager

Microsoft· Business Program Management
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Japanfull-timePosted 4w ago

About the role

Customer Operations Manager responsible for customer-facing licensing solutions with expertise in Volume Licensing concepts and processes. Provides front-line transactional support for Microsoft Field sellers and customers, ensuring adherence to account plans, timely delivery, quality, and compliance. Fluency in English and Japanese required to support Japan-based clients and internal stakeholders.

Responsibilities

  • Contracting and Order Management: Deal and Contract Validation; Pipeline Management.
  • Billing Management: Billing Execution; Credit Approval management; Billing status and risk management.
  • Customer Service: Serve as primary point of contact for operational customer service inquiries; oversee daily operations; monitor metrics; handle escalations; collaborate with other departments; develop and implement processes; generate reports.
  • Operations Excellence: Optimization and Process improvement; trusted advisor for customers and internal clients on operational processes and scalable solutions.
  • Stakeholder Management (Field, Partners, Customers): Use voice of customer frameworks to identify trends and influence across customers and internal groups.

Qualifications

  • Fluency in Japanese, with the ability to communicate effectively with external and internal customers/stakeholders (writing, reading, speaking).
  • Japanese language certifications (e.g., JLPT N2 or higher, BJT, J.TEST) preferred.
  • 6+ years in contracting & order management, pipeline management, and billing execution with focus on financial accuracy, compliance, and risk management.
  • Expertise in contract validation, pipeline management, credit approval, and billing management; strong customer service, stakeholder engagement, process optimization, and operations excellence.
  • Proficiency in leveraging AI to drive operational excellence and data-driven decision making.
  • Bachelor’s degree in business, Operations, Finance or related field AND operations/program management or process management experience OR equivalent experience.
  • On-site presence minimum 3 days/week.

Skills

Required:Contract validationPipeline managementBilling managementStakeholder management
Nice to have:Customer service operations

Benefits

  • Not specified in text.
Last updated Sep 24, 2026. Interested? Apply on the company site.

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