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Senior Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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Malaysia, Selangor, Kuala Lumpur, Malaysia, Multiple Locations, Multiple LocationsFull-timePosted 4w ago

About the role

Senior CSAM role focused on end-to-end post-sales delivery and support orchestration for strategic enterprise customers, aligning Microsoft and Partner resources to drive customer business outcomes in the Digital Cloud space. Flexible work location with potential to work 50%–75% from home.

Responsibilities

  • Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and guidance from more experienced colleagues.
  • Listen to conversations with customers and align objectives with the current Microsoft portfolio of work in the customer account.
  • Align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
  • Support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
  • Initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account.
  • Adopt the organizational and customer success strategy and ensure alignment of Microsoft technology and services with customer goals and objectives.
  • Meet consumption milestones, track adoption and usage of Microsoft products and services, identify areas for improved adoption, drive usage, and develop understanding of retention and churn to identify opportunities.

Qualifications

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in same fields AND 3+ years experience OR equivalent experience
  • Preferred: 8+ years relevant experience with a degree OR 6+ years with a Master's
  • 3+ years relevant work experience within customer industry
  • Microsoft or competitor certification in relevant technologies (e.g., Azure, 365)
  • ITIL Foundation or equivalent service management certification
  • PMI or equivalent Project Management certification
  • Prosci or equivalent certification

Skills

Required:Customer relationship managementProgram management

Benefits

  • Equal opportunity employer benefits (as per company policy)
Last updated Sep 24, 2026. Interested? Apply on the company site.

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