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Senior Logistics Technician

Microsoft· Logistics Technician
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CanberraOn-sitePosted 4w ago

About the role

Microsoft Senior Logistics Technician within the Data Center Inventory & Asset Technician (DIAT) team, responsible for prioritizing and assigning ticketed work, guiding inbound/outbound logistics tasks, and ensuring inventory accuracy. On-site role based in a Microsoft data center in Canberra, Australia.

Responsibilities

  • Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
  • Provide task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. PO receiving, RMS activities).
  • Coordinate with external stakeholders including third-party warehouses, OEM vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.
  • Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
  • Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities.
  • Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment.
  • Ensure teams maintain and perform steps required to keep the inventory balance accurate.
  • Act as the SME about the Return Merchandise Authorization (RMA) warranty process ensuring teams process failed vendor hardware devices using tools and processes RMAs.
  • Manage schedule of DBD destruction or shredding in partnership with senior leadership and ensure team is following all processes and procedures to perform DBD destruction.
  • Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (PPE usage, rack moving, heavy-equipment usage, lifting, ladder/rolling stair use).
  • Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
  • Embody our culture and values.

Qualifications

  • High School Diploma or TAFE AND 2+ years industry work experience in warehouse/supply chain in an IT environment and/or logistics, including inventory and asset management, retail, warehouse management, RMAs or related field
  • OR equivalent industry work experience

Skills

Required:Ticket prioritization and incident managementTeam leadership and guidanceInbound/outbound logistics coordinationRMA/warranty process SMESafety compliance
Last updated Sep 24, 2026. Interested? Apply on the company site.

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