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Payments Manager, LATAM

Microsoft· Treasury
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Redmond, WA$97.6k - $188.4kFull-timePosted 4w ago

About the role

Lead payment strategy, execution, and partner management across Latin America to drive payment performance, reduce fraud and chargebacks, optimize payment costs, and enable new capabilities in LATAM markets.

Responsibilities

  • Own end-to-end payment performance across LATAM markets, including authorization rates, chargebacks, fraud, refunds, customer experience, and cost of payments.
  • Define and execute payment strategies aligned with Microsoft’s product, commerce, and go-to-market priorities.
  • Use data and analytics to identify performance gaps, quantify impact, and prioritize improvement initiatives.
  • Manage strategic relationships with key payment partners across LATAM (acquirers, processors, gateways, networks, and local payment method providers) and eventually global ones.
  • Lead commercial negotiations, contract renewals, incentive discussions, and ongoing partner governance.
  • Drive accountability with partners through KPIs, SLAs, performance reviews, and escalation management.
  • Lead the launch, optimization, and scaling of local payment methods (e.g., domestic cards, bank transfers, real-time payments, installments).
  • Partner with Product, Engineering, Risk, Legal, broader Finance and Compliance teams to ensure solutions are compliant, resilient, and customer-centric.
  • Represent LATAM payments expertise in global initiatives and roadmap planning.
  • Partner closely with Risk and Chargeback teams to reduce fraud losses and chargeback exposure across LATAM.
  • Ensure payment solutions comply with local regulations, network mandates, and Microsoft internal policies.
  • Support incident management, root-cause analysis, and remediation for payment-related issues.
  • Act as the primary LATAM payments point of contact for regional Stores, Sales, Finance, Engineering, and Customer Support teams.
  • Provide clear, concise updates to leadership on performance trends, risks, and opportunities.
  • Drive alignment across global and regional stakeholders to deliver outcomes at scale.
  • Actively network within the payments industry by representing Microsoft at forums and events, participating in panels and discussions to advocate for the company’s interests and drive modernization in the payments space.

Qualifications

  • Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience.

Skills

Required:Payments strategyData analyticsPartner managementRegulatory compliance (LATAM)
Last updated Sep 24, 2026. Interested? Apply on the company site.

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