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Data Center Technician

Microsoft· Data Center Technicians
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Phoenix, AZ$23.65/hr - $40.91/hrFull-timePosted 4w ago

About the role

Data Center Technician (DCT) for Microsoft Cloud Operations & Innovation (CO+I) responsible for preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning datacenter equipment, with an emphasis on network/server interoperability and process improvement. Role may include travel (0-25%), 12-hour shifts, and on-site work at US data centers.

Responsibilities

  • Reviews Process Change Notifications (PCNs) and understands impact to work execution; provides feedback on process changes.
  • Completes assigned tickets efficiently aligned with KPIs; seeks guidance for challenging tickets.
  • Develops understanding of standard datacenter processes and equipment interactions (cabling, network, server, storage).
  • Complies with Data Center policies and escalates compliance or operational issues.
  • Maintains awareness of KPIs and coordinates with stakeholders; participates in cross-functional processes.
  • Completes training and may pursue certifications; on-the-job training and shadowing of experienced technicians.
  • Prepares, stages, sets up, and performs basic hardware startups/shutdowns per written instructions; may work with others on task execution.
  • Performs decommissions, simple changes, and equipment refreshes following procedures; manages data-bearing devices for destruction as required.
  • Performs basic diagnostics and component replacements with minimal disruption; understands potential customer/business impact.
  • Learns post-execution verification, safety, and deployment standards; escalates deployment-template issues as needed.
  • Escalates and communicates data center incidents; may participate in bridge calls and on-site follow-ups.
  • Contributes to safety practices and reporting of near-misses/incidents; adheres to PPE and THA requirements.
  • Travels domestically up to 25% and may work 12-hour shifts including non-standard hours.

Qualifications

  • High school diploma, GED, or equivalent; basic knowledge of computer hardware or equivalent experience.

Skills

Required:Hardware installation and decommissioningCable and infrastructure understandingTicket and KPI alignmentSafety and EHS procedures

Benefits

  • Certain roles may be eligible for benefits and other compensation. See pay information links in description.
Last updated Sep 24, 2026. Interested? Apply on the company site.

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