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Principal Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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TaiwanFull-timePosted 4w ago

About the role

Senior customer success leader responsible for driving strategic customer outcomes, accelerating cloud and AI adoption, and ensuring long-term customer health and value realization across enterprise accounts. Acts as trusted advisor to senior customer stakeholders while orchestrating Microsoft’s full capabilities to deliver measurable business impact.

Responsibilities

  • Strategic Customer Leadership: Own the end-to-end customer success strategy, aligning Microsoft solutions to customer business priorities and driving executive engagement and trust.
  • Customer Health & Value Realization: Lead customer health, security, resiliency, and operational excellence while proactively preventing risks and managing critical situations.
  • Consumption & Growth: Drive Azure and AI consumption growth by identifying expansion opportunities, accelerating adoption, and ensuring delivery of committed outcomes.
  • Orchestration & Delivery Excellence: Orchestrate cross-functional teams (CSA, partners, delivery, sales) to execute high-quality, outcome-driven engagements and Customer Success Plans.
  • Trusted Advisory & AI Leadership: Act as a strategic advisor on digital transformation and AI, guiding customers through adoption journeys and aligning technology to business value.
  • Business Ownership & Influence: Operate with strong business accountability—balancing customer success, consumption targets, and long-term partnership growth.
  • Customer Relationship Management: Build and coach engagement strategies, lead executive relationships, map internal roles to customer priorities, drive security and resiliency focus, and enable value conversations at executive levels.
  • Customer Success Leadership: Drive alignment between customer objectives and Microsoft portfolio, develop strategic roadmaps, manage delivery risk, optimize consumption, and ensure ongoing customer success.
  • Technical Relevance: Align Microsoft solutions across cloud capabilities to accelerate customer needs and digital transformation.

Qualifications

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  • Master's Degree in relevant field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in relevant field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • 5+ years relevant work experience within customer industry.
  • Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365).
  • ITIL Foundation certification or equivalent service management certification.
  • PMI or equivalent Project Management certification.
  • Prosci or equivalent certification.

Skills

Required:Executive stakeholder managementStrategic account planningCross-functional orchestrationAzure and AI knowledge
Nice to have:Security and resiliency
Last updated Sep 24, 2026. Interested? Apply on the company site.

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