← All roles

Customer Operations Manager

Microsoft· Business Program Management
Apply on company site
Bangalore, IndiaFull-timePosted 4w ago

About the role

Customer Operations Manager responsible for customer-facing licensing solutions with subject matter expertise in Volume Licensing concepts and processes. Provides front-line transactional support for Microsoft Field sellers and customers, ensures adherence to account plans, and drives on-time, high-quality deliverables across contracting, order management, billing, and customer service while optimizing processes and stakeholder collaboration.

Responsibilities

  • Contracting and Order Management: Validate and execute agreements and post-sales lifecycle transactions ensuring downstream financial accuracy and compliant issuance of customer contracts.
  • Pipeline Management: Manage critical deal lists monthly/quarterly in alignment with Sales, Sales Excellence and Subsidiary stakeholders.
  • Billing Management: Ensure accurate and compliant order and invoice approval/dispatch to maximize cash flow and collectability; manage credit approvals for high-value credits and rebills.
  • Billing Management: Track and communicate contract billing status to stakeholders, highlighting risks related to contractual requirements, PO coverage, sign-offs and payment status.
  • Customer Service: Serve as primary contact for operational customer service inquiries; oversee daily operations of the customer service team; monitor metrics and KPIs; handle escalations; collaborate with other departments to ensure positive customer experience; develop processes to streamline operations; stay updated on industry best practices; generate reports for leadership and reviews.
  • Operations Excellence: Drive process consistency, act as trusted advisor on operational processes, provide scalable solutions across accounts.
  • Stakeholder Management: Use voice of customer frameworks to identify trends and influence across customers and internal groups.

Qualifications

  • 4+ years of experience in contracting & order management, pipeline management, and billing execution with focus on financial accuracy, compliance, and risk management.
  • Expertise in contract validation, pipeline management, credit approvals, and billing management; strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence.
  • Proficiency in data-driven decision-making using KPIs; able to act as trusted advisor to internal and external customers.
  • Bachelor’s degree in business, Operations, Finance or related field OR equivalent experience; on-site presence minimum 3 days/week.

Skills

Required:Contract validationPipeline managementBilling managementCustomer service leadership

Benefits

  • Equal opportunity employer recognition and accommodations information is provided in the job description text. Specific benefits are not listed in bullet form within the description.
Last updated Sep 24, 2026. Interested? Apply on the company site.

About Microsoft

Cloud ComputingConsumer ElectronicsSoftwareTechnologyliquid-ai-recruiting-target
Company profileWebsite

More open roles at Microsoft