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Senior Product Manager(Substrate Transport and IC3 Message)

Microsoft· Product Management
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Suzhou, Beijing, Shanghaifull-timePosted 4w ago

About the role

Product leader responsible for strategy, roadmap, and operational excellence of the Microsoft 365 Substrate Transport and IC3 Message Pipeline platform, focusing on reliability, scalability, and customer impact for large-scale messaging infrastructure.

Responsibilities

  • Define and drive the product strategy and roadmap for Substrate Transport and IC3 Message Pipeline services.
  • Partner closely with engineering leaders to align technical investments with business priorities and customer needs.
  • Translate customer, operational, and engineering feedback into clear product requirements and feature priorities.
  • Lead cross-organizational initiatives focused on message delivery reliability, transport efficiency, service scalability, and platform modernization.
  • Drive improvements in service health metrics, availability, latency, throughput, and operational excellence.
  • Analyze service telemetry, incident trends, customer signals, and operational data to identify opportunities for platform improvement.
  • Facilitate prioritization discussions across engineering, operations, reliability, and partner teams.
  • Define success metrics, key performance indicators, and business outcomes for messaging platform investments.
  • Support live-site management efforts by partnering with IC3, service engineers, and reliability teams to reduce operational risk and customer impact.
  • Develop executive-ready communications, business reviews, roadmap updates, and strategic planning materials.
  • Represent the product vision in architecture reviews, engineering reviews, and leadership discussions.
  • Champion customer-focused decision making while balancing reliability, scalability, compliance, and engineering efficiency.

Qualifications

  • Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.

Skills

Required:Product strategyCross-functional leadershipData-driven decision makingStakeholder managementExecutive communication
Last updated Sep 24, 2026. Interested? Apply on the company site.

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