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Customer Success Account Management

Microsoft· Customer Success Account Mgmt
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Espoo€39.9k - €59.9knot specifiedPosted 4w ago

About the role

The CSAM is an early-in-career Finnish-speaking Customer Success Account Manager delivering standardized customer success outcomes across executive partnership, solution health, cloud adoption, and AI acceleration within a pod model for Finland and Nordic markets.

Responsibilities

  • Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under guidance from senior CSAMs or CSU leaders.
  • Support agent and Copilot adoption motions across assigned pod accounts.
  • Complete assigned activities accurately and on time; escalate exceptions rather than diagnose them.

Qualifications

  • Bachelor’s degree (any discipline) or equivalent early-career experience.
  • 0–2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics.
  • Legally authorised to work in Finland.
  • Strong written and verbal communication in English plus Finnish language proficiency for the assigned hub.

Skills

Required:Executive partnershipSolution healthCloud adoptionAI accelerationCommunication

Benefits

  • Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/finland-corporate-pay.html
Last updated Sep 24, 2026. Interested? Apply on the company site.

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