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Technical Support Engineer- Security Cyberdefender

Microsoft· Technical Support Engineering
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TaipeiOn-sitePosted 4w ago

About the role

Technical Support Engineer within the Microsoft CSS organization, responsible for owning, troubleshooting, and resolving customers’ technical issues, while developing technical proficiency and contributing to product/process improvements.

Responsibilities

  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Qualifications

  • Fluent in both Mandarin and English, with strong verbal and written communication skills.
  • Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.
  • Relevant professional experience in technical support, technical consulting, IT operations, or a related field.
  • Strong analytical, problem-solving, and customer service skills, with the ability to work effectively in a dynamic environment.
  • Flexible and adaptable, with a willingness to support business requirements, including shift-based schedules, weekend coverage, and public holiday support.

Skills

Required:MandarinEnglishTroubleshootingTechnical support
Last updated Sep 24, 2026. Interested? Apply on the company site.

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