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Dynamics 365 CRM Solution Engineer

Microsoft· Solution Engineering
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Hybrid (Toronto, Ontario), Hybrid (Vancouver, BC), Hybrid (Calgary, AB), Hybrid (Edmonton, AB), Hybrid (Ottawa, ON)CA$96k - CA$177.6kFull-timePosted 4w ago

About the role

Lead AI transformation engagements with deep CRM domain expertise, owning the technical win strategy, and guiding customers through Dynamics 365 Sales, Service, and AI solutions to secure technical decisions. Collaborates with partners and SIs to demonstrations, POCs, workshops, and deployment planning, targeting enterprise CRM and AI-driven workflows.

Responsibilities

  • Own the technical win strategy for each opportunity and engage with BDMs and TDMs to translate business priorities into a compelling solution vision.
  • Lead customer envisioning workshops, whiteboard design sessions, and executive-level technical demonstrations across the Dynamics 365 portfolio.
  • Lead Proof of Concept (POC) engagements, document outcomes, validate requirements, and define implementation approaches including migration strategies to Dynamics 365 and migration tooling.
  • Demonstrate differentiated value in AI-powered CRM to secure technical wins against competitors; address AI-related compliance, privacy, security, and governance concerns.
  • Leverage the Microsoft partner ecosystem (SIs, ISVs, FastTrack, and strategic partners) to support complex demonstrations and co-innovation engagements.
  • Partner with CSU and deployment teams to ensure measurable value and drive early adoption of high-value capabilities (e.g., Copilot Studio, Dynamics 365 AI Agents).
  • Maintain expert-level technical and sales proficiency; complete required training and achieve Level 200 (consultative selling) and Level 400 (core Dynamics 365 workloads) proficiency.
  • Share insights and best practices with the Solution Engineering community; deliver enablement content and architecture deep-dives.

Qualifications

  • Master's Degree in Computer Science, IT, or related field with 3+ years of technical pre-sales/consulting experience; OR
  • Bachelor's Degree in Computer Science, IT, or related field with 4+ years of technical pre-sales/consulting experience; OR
  • 5+ years of technical pre-sales/consulting experience; OR
  • Equivalent experience.

Skills

Required:CRM domain expertise (Dynamics 365 Sales, Service, Customer Insights)Proof of Concept (POC) managementExecutive stakeholder engagementSolution selling
Last updated Sep 24, 2026. Interested? Apply on the company site.

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