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Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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Beijing, Shanghaifull-timePosted 4w ago

About the role

Customer Success Account Manager at Microsoft focused on developing and maintaining relationships with key customer stakeholders and technical professionals to enable quality solution delivery, guiding conversations to achieve customer business objectives, and leading program planning and customer-facing reviews.

Responsibilities

  • Learn customer, partner, and internal stakeholder engagement models. Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps.
  • Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships.
  • Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
  • Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. Understands the organizational and customer success strategy. Understands Microsoft technology and services.
  • Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

Qualifications

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience.

Skills

Nice to have:Communication
Last updated Sep 24, 2026. Interested? Apply on the company site.

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