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Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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Bukit Jalil, Kuala LumpurFull-timePosted 4w ago

About the role

CSAM role within Microsoft Elevate, delivering end-to-end post-sales delivery and support orchestration across Microsoft and Partner ecosystem to enable customer outcomes and drive adoption of Microsoft Cloud platforms.

Responsibilities

  • Builds customer, partner, and internal stakeholder engagement models. Manages foundational relationships to enable quality solution delivery and health using partnerships with other account team leaders.
  • Identifies, navigates, communicates, and influences key customer technical and business stakeholders at different levels; leads conversations to achieve customer business objectives leveraging their Microsoft investment.
  • Maps internal roles to customer priorities; maintains internal stakeholder relationships; learns to establish senior/executive internal relationships; develops communication techniques for executive-level business value conversations.
  • Gathers information on business and IT objectives to identify priorities and map them to solutions; contributes to shared customer account plan with other account team leaders.
  • Identifies blockers to consumption, mobilizes resources to address them, tracks adoption and usage of Microsoft products, and drives retention opportunities.
  • Delivers program planning, customer-facing reviews, and aligns Microsoft delivery management methodologies to manage operational health; coordinates delivery resources to realize value.
  • Initiates conversations to align customer objectives with the Microsoft portfolio; supports account team planning and links Customer Success Plans to account priorities.

Qualifications

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  • Fluency in Mandarin, both written and spoken; ability to conduct business with customers based in mainland China.
  • Fluency in English, both written and spoken.
  • Bachelor's Degree in related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience (preferred).
  • 1+ year(s) relevant work experience within Education or Non Profit industries (preferred).
  • Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365) (preferred).
  • Cantonese is preferred; ability to conduct business with customers in Hong Kong (preferred).

Skills

Required:Customer relationship managementStakeholder managementDelivery management
Nice to have:Cloud technologies (Azure, 365)
Last updated Sep 24, 2026. Interested? Apply on the company site.

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