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Customer Success Manager

Samsara· Customer Success
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Hybrid (US (excluding specified states))$72.9k - $98kfull-timePosted 4w ago

About the role

Samsara is seeking a Mid-Market Customer Success Manager to manage a portfolio of 100-200 named accounts, help customers adopt the platform, drive value, and renew/expand. The role combines relationship management with technical enablement, cross-functional collaboration, and involvement in building playbooks and AI-powered motions for the Mid-Market team. Remote role for US residents (with specific geographic exclusions).

Responsibilities

  • Manage a portfolio of ~100-200 named accounts, using AI tooling to engage and prioritize effectively
  • Explain technical issues to non-technical audiences and coordinate cross-functional partners to drive resolution
  • Compose joint success plans with customers outlining objectives, metrics, and timelines
  • Conduct workshops to understand operations and recommend workflow changes to maximize value
  • Deeply understand Samsara platform capabilities, including integration-related features, and articulate them to varied businesses
  • Contribute to the development of Mid-Market CS playbooks, workflows, and AI-powered motions
  • Champion Samsara’s cultural principles and scale the team globally

Qualifications

  • 2 - 4+ years of experience in customer success, account management, sales, or strategic consulting (Enterprise SaaS preferred)
  • Experience supporting or working with technical products
  • Strong problem-solving and prioritization skills
  • Proven ability to build trust and communicate with executives, Sales, Product, Support, and Engineering
  • Bachelor’s degree from a 4-year institution
  • Diplomacy and poise under pressure in customer issues

Skills

Required:Account managementTechnical communicationRelationship building
Nice to have:Workshop facilitation

Benefits

  • Total rewards including base salary, performance-based bonus/variable pay, and equity (for eligible roles)
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
Last updated Oct 17, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
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