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Enterprise Customer Success Manager - Public Sector

Samsara· Customer Success
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Remote$97.9k - $148.1kfull-timePosted 4w ago

About the role

Enterprise Customer Success Manager for the Public Sector, focused on helping cities, states, school districts, and universities operate more safely, efficiently, and sustainably using Samsara’s IoT platform. Remote role in the US (excluding SF Bay Area, NYC, and DC metro).

Responsibilities

  • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
  • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
  • Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals
  • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
  • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
  • Serve as a mentor to the wider Customer Success and Support teams
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Qualifications

  • 3+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
  • Strong priority management and high emotional intelligence
  • Experience supporting or working with technical products
  • Solutions-oriented with strong problem solving skills
  • Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day users of our software
  • Passion for initiative and thriving in a fast-paced, change-heavy environment
  • Diplomacy, tact, and poise under pressure when addressing customer issues
  • Bachelor’s degree from a 4-year institution

Skills

Required:Relationship buildingStrategic problem solving

Benefits

  • Total Rewards: base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
Last updated Oct 24, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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