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Strategic Customer Success Manager - US Public Sector

Samsara· Customer Success
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Remote$111.6k - $150kfull-timePosted 4w ago

About the role

Remote role in the US (excluding specified metro areas) focusing on Enterprise Customer Success Management for public sector clients, bridging Sales, Support, Sales Engineering, and Product to drive adoption, value realization, and long-term partnerships.

Responsibilities

  • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
  • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
  • Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals
  • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
  • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
  • Serve as a mentor to the wider Customer Success and Support teams
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Qualifications

  • 5+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
  • Strong priority management and high emotional intelligence
  • Experience supporting or working with technical products
  • Solutions-oriented with strong problem solving skills
  • Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, day-to-day users of our software
  • Passion for going above and beyond, taking initiative, and thriving in a fast-paced, change-heavy environment
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor’s degree from a 4-year institution

Skills

Required:Relationship buildingExecutive communicationStrategic planning

Benefits

  • Total Rewards including base salary, performance-based bonus/variable pay, and equity (for eligible roles)
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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