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Staff Software Engineer, Product/AI

Customer.io· Engineering
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Remote$200k - $280k + equity + bonusfull-timePosted 4w ago

About the role

Staff product engineer focused on end-to-end ownership, product-minded engineering, and use of AI across the software development lifecycle at Customer.io.

Responsibilities

  • Own important, ambiguous problems from initial framing through launch and iteration. Set direction, align partners, and stay accountable for the result.
  • Partner with product, design, and data to shape priorities, scope the work, and define how success will be measured.
  • Lead technical decisions across the stack, including architecture, performance, reliability, and maintainability.
  • Lead work across teams and systems. Build alignment, resolve technical disagreements, and keep complex initiatives moving.
  • Improve engineering practices through mentorship, reusable patterns, and clear technical guidance.
  • Use AI throughout your engineering work, with sound judgment about where it helps, where it falls short, and how its output should be reviewed.
  • Participate in an on-call rotation as required, supporting the systems the team builds.

Qualifications

  • A track record of leading complex work across teams or systems and delivering meaningful customer, business, or engineering outcomes.
  • Strong backend engineering experience, with the ability to work across the stack and lead end-to-end technical decisions.
  • Strong product and technical judgment, especially when the problem or path forward is unclear.
  • The ability to influence experienced peers and align teams without formal authority.
  • Experience using metrics, experimentation, and observability to guide decisions and improve production systems.
  • Regular, hands-on use of AI across the software development lifecycle, with the judgment to adapt as tools change while remaining accountable for quality, security, and outcomes. Experience improving how a broader team uses AI is a strong plus.

Skills

Required:Backend engineeringProduct judgmentCross-team leadershipAI in software development

Benefits

  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
  • 16 weeks paid parental leave
  • unlimited PTO
  • stipends for remote work and wellness
  • a professional development budget
  • equity grant in the form of stock options
  • 10% annual bonus target
Last updated Oct 18, 2026. Interested? Apply on the company site.

About Customer.io

Customer.io Platform: Automation, Data, Content Creation

The customer engagement platform for personalized customer journeys across all channels, fueled by first-party data.

AutomationContent CreationCustomer JourneysCustomer engagementDataFirst-party dataPlatformbrex-fastest-growing-2025
Company profileWebsite

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