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Mid-Market Account Executive, Americas

Customer.io· Sales
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Hybrid (United States)$95k + equity + bonusFull-timePosted 4w ago

About the role

Account Executive role focused on full-cycle B2B SaaS/MarTech sales for mid-market accounts within the Americas, including inbound and outbound demand, with potential for upward mobility.

Responsibilities

  • Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
  • Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
  • Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals; position Customer.io's solutions to meet these needs.
  • Collaboration and Cross-Functional Feedback: Work with SDRs for lead quality feedback and collaborate with Customer Success and Technical Support for post-sale hand-off.
  • Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets.

Qualifications

  • 2+ years of experience in full-cycle B2B SaaS or MarTech sales handling mid-market accounts
  • Location: United States-based; candidates located in the US regions considered
  • Proven success in new customer acquisition and closing deals within B2B SaaS, preferably MarTech
  • Familiarity with MEDDPICC or similar framework for consultative selling and discovery to close
  • Excellent written and verbal communication skills; professional and engaging presence
  • Strong problem-solving ability to identify customer needs and position solutions effectively
  • Deal focus on mid-market accounts with shorter sales cycles and lower ACV
  • Supportive collaboration with SDR team for lead generation and a balance between inbound and self-sourced opportunities
  • Responsibilities: high-volume prospecting (cold and warm outreach); manage full sales cycle for deals typically under $50,000 ACV; grow mid-sized clients by nurturing relationships and uncovering business needs

Skills

Required:Full-cycle B2B SaaS salesMEDDPICC or similar frameworkCommunication

Benefits

  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • unlimited PTO
  • remote work stipends and wellness stipends
  • professional development budget
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Customer.io

Customer.io Platform: Automation, Data, Content Creation

The customer engagement platform for personalized customer journeys across all channels, fueled by first-party data.

AutomationContent CreationCustomer JourneysCustomer engagementDataFirst-party dataPlatformbrex-fastest-growing-2025
Company profileWebsite

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