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Customer Success Manager - Mid Market

Searchable Limited· Customer Success & Support
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Hybrid (Utah, Salt Lake City)$100k - $130k + equityFull-timePosted 3w ago

About the role

Customer Success Manager for mid-market brands and agencies, owning onboarding through renewal and expansion with a data-driven, scalable approach in a fast-growing AI-powered marketing platform.

Responsibilities

  • Own a book of mid-market brands and agencies end to end: onboarding, adoption, renewal and expansion.
  • Get new customers to a first meaningful result fast, with prompt sets, competitor tracking and a clear visibility baseline in place within their first weeks.
  • Run focused, efficient business reviews that connect AI Search visibility, sentiment and AI referral traffic to the customer’s goals, scaled to the size and potential of each account.
  • Prioritise your book using usage and health data, spot risk early and act on it before it shows up at renewal.
  • Own a high volume of renewals and drive expansion: more prompt volume and capacity, brands, markets and agency clients.
  • Build relationships beyond a single champion, up to Director and Head of Marketing level, often in lean teams where one person wears many hats.
  • Design and run one-to-many motions, such as onboarding webinars, templated reviews, office hours and automated check-ins, so every customer gets value, not just the largest.
  • Turn one-off fixes into playbooks, templates and reporting the whole team uses.
  • Bring the voice of the customer to Product, Engineering and Marketing with specific, evidence-backed feedback, including patterns you see across many accounts.
  • Keep account records current enough that another CSM could step in and know what to do.

Qualifications

  • 3-4 years in Customer Success, account management or client services at a B2B SaaS company or agency.
  • Experience managing a large book of SMB or mid-market accounts, with a track record of owning renewals and driving expansion against a number.
  • Clear, concise writing, from a two-line recap to a scalable email sequence or account plan.
  • Comfort with data: you can pull the story out of a dashboard, explain it simply and use it to prioritise your time.

Skills

Required:Customer success managementCommunication (writing)

Benefits

  • $100k-$130k base, plus commission tied to retention and expansion
  • Meaningful early-stage equity pre Series A
  • Health insurance: 100% of the employee premium and 50% of dependent premiums covered
  • Leading parental and childcare policies
  • Monthly fitness and wellbeing reimbursement
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Searchable Limited

Visibility & Analytics from AI Search — and the actions to drive growth

Searchable is an AI search optimization platform that helps brands track visibility and analytics across AI engines like ChatGPT and Claude, driving growth through actionable insights.

AEOAEO InsightsAI Search DataAI Search TrafficAI ShoppingAI engine optimizationAI visibilityAll Features
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