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Bilingual Licensed Customer Service Manager (10am - 7pm CST)

Kin Insurance· Customer Support
Apply on company site
Remote$70k - $85kFull-timePosted 3w ago

About the role

Lead and develop a team of licensed Customer Service Agents, improve service operations, and deliver exceptional customer experiences while helping shape the future of homeowners insurance.

Responsibilities

  • Lead, coach, and develop a team of 12–14 licensed Customer Service Agents to achieve individual and team performance goals.
  • Drive customer service performance by monitoring key metrics, identifying trends, and implementing improvement plans.
  • Analyze team and individual performance data to inform coaching, workforce planning, and operational decisions.
  • Develop and implement service initiatives that improve the customer experience and team effectiveness.
  • Resolve complex customer escalations while modeling exceptional service and professionalism.
  • Partner cross-functionally to ensure agents have the tools, resources, and information needed to succeed.
  • Support recruiting, interviewing, onboarding, and training of new Customer Service Agents.
  • Foster a collaborative, accountable, and high-performing team culture focused on continuous improvement.

Qualifications

  • Property & Casualty (P&C) insurance license.
  • 3+ years of customer service or customer support experience, including 2+ years leading customer service teams within the insurance industry.
  • Call center leadership experience.
  • Proven experience coaching and developing customer-facing employees to achieve performance goals.
  • Experience using performance metrics and data to drive operational improvements.
  • Bilingual in English and Spanish
  • Ability to thrive in a fast-paced, evolving environment while maintaining a collaborative, positive approach.
  • Availability to work Monday–Friday between 10:00 a.m. and 7:00 p.m. CT, with one Saturday shift (8:00 a.m.–5:00 p.m. CT) approximately every nine weeks.

Skills

Required:Licensed P&C InsurancePeople leadership
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Kin Insurance

Affordable home insurance made easy

Kin Insurance offers easy, affordable homeowners insurance designed for your needs. Call today at 855-717-0022 or get an online quote now!

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