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Customer Value Partner, Strategic Accounts

Multiverse· Customer Impact
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Hybrid (London)Full-timePosted 3w ago

About the role

Senior post-sale role owning strategic, high-impact enterprise partnerships to ensure value realization and sustainable account growth.

Responsibilities

  • Own the end-to-end customer journey for key strategic accounts, from launch through long-term value realisation.
  • Build deep, multi-threaded relationships across customer stakeholders (HR, executive sponsors, business leaders, department partners, line managers) and understand internal dynamics to engage the right people at the right time.
  • Partner with executive sponsors to broaden engagement across senior leaders and the teams responsible for execution, ensuring learning outcomes translate into measurable business impact.
  • Create and run joint success plans and discovery workshops with customers (outcomes, milestones, governance, success metrics), and hold a clear operating rhythm to drive progress.
  • Lead Executive Business Reviews / Quarterly Business Reviews that demonstrate value realised, celebrate shared wins, and course-correct where needed.
  • Translate delivery outcomes into compelling proof: share learner projects and impact stories with relevant leaders (e.g., department directors) to spark new use cases and strategic business reviews.
  • Partner closely with a dedicated onboarding/implementation counterpart to ensure a smooth launch and strong first 90 days, then maintain strategic oversight as programmes run.
  • Collaborate with Sales and Business Value Consultants to strengthen the value narrative and ensure the customer has a clear, evidence-backed view of value over time.
  • Act as a trusted internal voice of the customer: align Delivery, Product and Support to remove barriers, raise quality, and improve the overall customer experience.
  • Re-engage the Strategic Account Executive once a commercial opportunity to expand or renew is identified.

Qualifications

  • 5–8+ years of experience in strategic customer success, strategic account management, consulting, or professional services working with complex enterprise customers.

Skills

Required:Strategic account managementExecutive relationship buildingProgram leadership

Benefits

  • Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
  • Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
  • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
  • Work-from-anywhere scheme - opportunity to work from anywhere, up to 10 days per year
  • Space to connect - weekly catch-ups, seasonal celebrations, and a stocked kitchen
Last updated Sep 30, 2026. Interested? Apply on the company site.
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Upskilling platform for AI and tech adoption

We’re building a world where tech skills unlock people’s potential. We deliver professional apprenticeships to boost productivity and upskill talent for jobs of the future.

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