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Learning & Development Specialist

Prosper· Operations
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Hybrid (Phoenix, AZ)$68k - $77kFull-Time EmployeePosted 3w ago

About the role

Learning & Development Specialist to design, develop, and deliver training content focused on sales enablement, customer engagement, and operational effectiveness for Prosper’s Operations team in a hybrid role based in Phoenix, AZ.

Responsibilities

  • Develop accurate and user-friendly content for internal knowledge base.
  • Design, develop, and deliver learning solutions for new hire and tenured agents for product launches, system changes, policy updates, and ongoing skill development.
  • Collaborate with subject matter experts, leaders, quality, and peers to gather and validate content.
  • Develop training and job aids for new processes, system deployments, or product updates.
  • Build partnerships with cross-functional teams and internal customers.
  • Translate complex technical information, legal jargon, or operational processes into clear language.
  • Ensure content adheres to brand guidelines, tone of voice, and compliance requirements.
  • Implement feedback from agents, quality, and leadership to improve content effectiveness and usability.
  • Develop measurable learning objectives and assessment strategies.
  • Utilize varied training methods to provide a world-class training experience.
  • Assist with administrative duties such as tracking attendance, assessment scores, survey feedback, and reporting.
  • Stay informed about industry trends and best practices in L&D relevant to operations.

Qualifications

  • Experience in call center operations/sales, loan processing, or general loan operations for 2+ years (preferred).
  • Consumer Financial Services industry experience (preferred).
  • BA/BS degree in Learning & Development, teaching or relevant field (preferred).

Skills

Required:Content creation and writingLearning theory / ADDIEContent translationStakeholder collaborationProject managementL&D passionGoogle Workspace

Benefits

  • A connected experience with high-touch collaboration and flexibility (onsite in San Francisco or Phoenix, or fully remote).
  • Competitive salary and a 401(k) with a 5% company match.
  • Flexible time off and paid parental leave, annual wellness allowance, comprehensive health coverage.
  • Udemy access, childcare assistance, pet insurance, and Beneplace discounts.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Prosper

Helping people thrive since 2005.

Prosper is a financial services company providing personal loans, credit cards, home equity lines and loans, investing options, and more, with a focus on helping individuals thrive financially.

Personal LoansCredit CardHome EquityInvestingIRAsBusiness LoansStudent Loans
Company profileWebsite

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