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Sr. Customer Experience Manager (CA)

PointClickCare· Marketing
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RemoteCA$100k - CA$112kFull-timePosted 3w ago

About the role

Senior Customer Experience Manager working with the Customer Experience Director to define, govern and measure the end-to-end customer experience across PointClickCare, with remote or Mississauga-based location.

Responsibilities

  • Influences others to adopt a different POV and anticipates objections to mitigate concerns or challenges.
  • Actions and advice typically impact the quality and effectiveness of the team or a group of internal or external customers in the short-term.
  • Oversee adhoc quantitative and qualitative research projects using a variety of research techniques, providing day-to-day direction and coaching to internal and external resources.
  • Solves complex issues or problems where analysis of situations or data requires an in-depth evaluation.
  • Integrates best practices in a discipline with others and/or applies advanced technical skills.

Qualifications

  • 7 years hands-on experience within marketing research defining and implementing CX measurement protocols
  • Demonstrated ability to influence business objectives to improve the customer experience
  • Developed analytic skills with ability to use data to influence others
  • Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges
  • Expertise with Excel, PowerPoint, and Power BI
  • Bachelor's degree in business, mathematics, or the sciences

Skills

Required:Customer Experience (CX) MeasurementInfluence and stakeholder managementData analysis and storytellingResearch methods

Benefits

  • Benefits starting from Day 1
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!
Last updated Oct 21, 2026. Interested? Apply on the company site.

About PointClickCare

Healthcare Software for Smarter Care Delivery | PointClickCare

Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.

healthcare softwareEHRcare coordinationhealthcare solutionssenior livingskilled nursinghospitals & health systemscare outcomes
Company profileWebsite

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