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Sr. Customer Experience Manager (US)

PointClickCare· Marketing
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Remote$113k - $126kFull-timePosted 3w ago

About the role

Senior role responsible for defining, governing, and measuring the end-to-end customer experience in collaboration with the Customer Experience Director and cross-functional stakeholders.

Responsibilities

  • Influences others to adopt a different POV. Anticipates potential objections and influences others to mitigate concerns or challenges.
  • Oversee adhoc quantitative and qualitative research projects using a variety of research techniques, providing day-to-day direction and coaching to internal and external resources.
  • Solves complex issues or problems where analysis of situations or data requires an in-depth evaluation
  • Integrates best practices in a discipline with others and/or applies advanced technical skills

Qualifications

  • 7 years hands-on experience within marketing research defining and implementing CX measurement protocols
  • Demonstrated ability to influence business objectives to improve the customer experience
  • Developed analytic skills with ability to use data to influence others
  • Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges
  • Expertise with Excel, PowerPoint, and Power BI
  • Bachelors degree in business, mathematics, or the sciences

Skills

Required:CX measurementInfluence and stakeholder managementData-driven decision makingStrategic application of insights

Benefits

  • Benefits starting from Day 1
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!
  • Accommodations available upon request for candidates taking part in all aspects of the selection process.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About PointClickCare

Healthcare Software for Smarter Care Delivery | PointClickCare

Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.

healthcare softwareEHRcare coordinationhealthcare solutionssenior livingskilled nursinghospitals & health systemscare outcomes
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