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Canada- Software Training Specialist (Clinical)

PointClickCare· Professional Services
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Remote, Mississauga / Salt Lake CityCA$79k - CA$88kFull-timePosted 3w ago

About the role

The Software Training Specialist prepares and delivers high-quality training to new and existing customers, leveraging adult learning principles and various instructional tools to drive knowledge transfer, user engagement, and long-term solution adoption. Role involves in-person and online training, content upkeep with product updates, and collaboration with Product, Support, and Customer Success teams. Travel up to 30% to customer sites is required.

Responsibilities

  • Develop and prepare training programs
  • Conduct classroom training at company sites, industry conferences, or customer locations.
  • Coordinate and schedule training sessions, including participant and resource management.
  • Promote and facilitate adoption of online learning modules (e.g., SmartZone) to support ongoing user education.
  • Determine individual and group training needs to address specific business requirements.
  • Enhance Training Effectiveness and Engagement: continuously evaluate and improve training formats, materials, and delivery methods; leverage AI tools to analyze learner feedback and performance data; solicit and provide feedback on curriculum; implement reinforcement strategies; facilitate communities of practice and ongoing enablement sessions.
  • Support Customer Success and Solution Adoption: define and communicate training expectations; develop and mentor customer super users; deliver train-the-trainer programs; assess post-training knowledge transfer; maintain up-to-date training databases and content.
  • Collaboration and Continuous Improvement: work with Product, Support, and Customer Success to share insights; identify risks; support achievement of KPIs; recommend AI-native processes.
  • Professional Development: participate in educational workshops and in-house certification and release training.

Qualifications

  • Post-secondary education, preferably in training and development, education, or a related field
  • Previous client-facing training experience, preferably in the software industry
  • Self-motivated with strong interpersonal skills
  • Excellent written and verbal communication; ability to explain complex technical concepts to non-technical users
  • Strong understanding of adult learning concepts and training development techniques
  • Strong software & technology aptitude and literacy
  • Excellent presentation and documentation skills
  • Experience conducting training sessions both in-person and remotely
  • Clinical or Financial experience within the senior care industry preferred
  • Ability to work in a dynamic, fast-paced environment
  • Proficiency with gen-AI tools (e.g., Claude, Copilot)
  • Proficiency with Microsoft Office and teleconferencing tools (Zoom, WebEx)

Skills

Required:Training program developmentPublic speaking / presentationAdult learning / instructional designSoftware technology aptitudeMicrosoft Office suite
Nice to have:AI tools proficiency

Benefits

  • Benefits starting from Day 1
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition
  • Accommodations available upon request during selection process
Last updated Oct 21, 2026. Interested? Apply on the company site.

About PointClickCare

Healthcare Software for Smarter Care Delivery | PointClickCare

Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.

healthcare softwareEHRcare coordinationhealthcare solutionssenior livingskilled nursinghospitals & health systemscare outcomes
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