← All roles

US- Software Training Specialist (Clinical)

PointClickCare· Professional Services
Apply on company site
Remote$79k - $88kFull-timePosted 3w ago

About the role

The Software Training Specialist is responsible for preparing and delivering high-quality training to new and existing customers, leveraging adult learning principles and a variety of instructional tools. The role focuses on developing training programs, delivering instructor-led sessions (online and onsite), continuously improving training content, coaching customer super users, and supporting solution adoption and customer success. Remote role with travel to customer sites and occasional in-office events.

Responsibilities

  • Conduct classroom training at company sites, industry conferences, or customer locations.
  • Coordinate and schedule training sessions, including participant and resource management.
  • Promote and facilitate adoption of online learning modules (e.g., SmartZone) to support ongoing user education.
  • Determine individual and group training needs to address specific business requirements.
  • Continuously evaluate and improve training formats, materials, and delivery methods to enhance scalability, accessibility, and effectiveness.
  • Leverage AI tools to analyze learner feedback and performance data, identify gaps, and continuously improve effectiveness training content and delivery.
  • Solicit and provide feedback regarding curriculum and programme design to ensure training content is relevant and current with product updates.
  • Implement reinforcement strategies such as spaced-learning campaigns, micro-challenges, job aids, and peer learning groups to boost retention and long-term adoption.
  • Facilitate communities of practice, user groups, and ongoing enablement sessions to foster peer learning and sustained engagement.
  • Define and communicate training expectations to end users for effective learning outcomes.
  • Develop and mentor customer super users to enable them to lead internal training, advocate for best practices, and drive ongoing adoption within their organisations.
  • Deliver train-the-trainer programmes, including coaching and shadowing, to empower customer super users.
  • Assess post-training knowledge transfer and identify areas for improvement.
  • Maintain up-to-date training databases and content reflecting latest product enhancements and real-world examples.
  • Work collaboratively with Product, Support, and Customer Success teams to share insights, identify emerging challenges, and inform product or content enhancements.
  • Identify and escalate risks or issues related to product adoption, technology, knowledge retention, or access to self-learning resources to management as needed.
  • Support achievement of established metrics (KPIs), including process compliance and customer satisfaction scores (e.g., Net Promoter Score).
  • Recommend and improve AI-native processes.
  • Participate in educational workshops, seminars, and in-house certification and release training to maintain up-to-date professional and technical knowledge.

Qualifications

  • Post-secondary education, preferably in training and development, education, or a related field
  • Previous client-facing training experience, preferably in the software industry
  • Self-motivated and enthusiastic, with strong interpersonal skills
  • Excellent communication skills, both written and verbal, particularly as it relates to explaining both simple and complex technical concepts to non-technical users
  • Strong understanding of adult learning concepts/theories, training development techniques, and best practices
  • Strong software & technology aptitude and literacy
  • Excellent presentation skills
  • Experience conducting training sessions both in-person and remotely
  • Excellent documentation skills
  • Clinical or Financial experience within the senior care industry is preferred (i.e. skilled nursing or assisted living)
  • Ability to work in a dynamic and fast-paced environment
  • Proficiency with gen-AI (i.e. Claude, Copilot)
  • Proficiency with Microsoft Office suite of products and other teleconferencing solutions (i.e. Zoom, WebEx, etc.)

Skills

Required:Training program developmentInstruction delivery (in-person and remote)Adult learning principlesContent maintenanceTrain-the-trainerCoaching/mentoringCommunication (verbal/written)
Nice to have:AI/tools for training evaluation

Benefits

  • Benefits starting from Day 1
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!
Last updated Oct 21, 2026. Interested? Apply on the company site.

About PointClickCare

Healthcare Software for Smarter Care Delivery | PointClickCare

Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.

healthcare softwareEHRcare coordinationhealthcare solutionssenior livingskilled nursinghospitals & health systemscare outcomes
Company profileWebsite

More open roles at PointClickCare