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Customer Support Specialist - Benefits Marketplace

Rippling· Customer Support
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Remote$23.49/hrFull-timePosted 3w ago

About the role

Customer Support Specialist at Rippling focusing on the Benefits Marketplace, delivering expert guidance, resolving customer issues, and collaborating with Product and Engineering to improve the platform.

Responsibilities

  • Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues.
  • Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment.
  • Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
  • Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
  • Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
  • Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
  • Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
  • Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

Qualifications

  • Bachelor's degree
  • 1-4 years of customer support experience in a SaaS business
  • Demonstrated experience in problem-solving and troubleshooting a SaaS product with attention to detail
  • Time management skills and ability to prioritize
  • Excellent communication skills, both written and verbal (in English)
  • Able to work Monday - Friday 9 AM - 5:30 PM PST
  • Must be based in a PST or MST timezone

Skills

Required:Product knowledgeIssue resolutionCommunication (written and verbal)

Benefits

  • Successful candidates hired for this role may be eligible to participate in the company's benefits programs, which may include, medical, dental, vision, life insurance, retirement benefits, and/or paid time off, as determined by company policy.
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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