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Senior Manager, Platform Implementation

Rippling· Platform Implementation
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New York, NY, Seattle, WA, San Francisco, CA, Austin, TX, Hybrid (Remote US)$117.3k - $176k + equity + bonusfull-timePosted 3w ago

About the role

Senior leadership role responsible for end-to-end Platform implementations across Rippling’s client base, overseeing onboarding, Custom Reports, Workflows, Apps, SOWs, Dashboards, Analytics, and foundational capabilities to support AI; partners with Sales, Product, Engineering, and Customer Success to deliver scalable implementations and drive customer impact.

Responsibilities

  • Own the strategy and execution of Platform implementations from client kickoff through go-live.
  • Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues.
  • Partner with cross-functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomes.
  • Collaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation to account management & customer support.
  • Develop, monitor, and manage key performance metrics
  • Hire, mentor, and grow high-performing teams that consistently meet and exceed monthly goals and targets and deliver high-quality implementation services to clients.
  • Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations.
  • Drive adoption of best practices in project management, change management, and client communication.
  • Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and services

Qualifications

  • 10+ years of professional experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization
  • 2+ years of experience leading and developing people managers
  • Deep understanding of systems and operations with B2B or B2C products
  • Proven track record in hiring and overseeing distributed teams
  • Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics
  • A data-driven approach to developing, tracking and optimizing performance metrics
  • Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through
  • Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
  • Eager for a very hands-on role, where you’ll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly
  • Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small

Skills

Required:Leadership and team managementProgram and project managementData-driven decision makingCross-functional collaboration

Benefits

  • Competitive salary + benefits + equity
  • Office-based collaboration expectations (in-office 3 days/week for eligible locations)
  • Equity participation
  • Bonus opportunity (base + 10% bonus)
  • Remote work options within the United States
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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