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Manager, Account Management (Canada)

Rippling· Sales
Apply on company site
TorontoFull-timePosted 3w ago

About the role

Growth-minded Sales Manager to lead the Canada-based Account Management team, coaching 4-6 Account Managers to achieve quota, develop talent, and scale customer engagements.

Responsibilities

  • Manage a team of 4-6 account managers to deliver monthly goal attainment
  • Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
  • Develop specific and targeted goals for contributors on your team to help them grow and develop
  • Find innovative and creative ways to improve and increase performance
  • Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale
  • Support consistent and consultative sales and client success processes ensuring customer experience remains best in class
  • Directly manage and resolve customer escalations
  • Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

Qualifications

  • A minimum 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
  • Previous experience as a top-performing account manager or sales executive
  • Proven track record of team quota-attainment via new product sales and upgrades (license expansion sales are not likely relevant)
  • Proven track record of managing renewals and minimizing churn risk
  • Proven leadership skills, people management skills
  • Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
  • Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
  • Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
  • High integrity individual who’s enthusiastic about building a great company for the long term
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Skills

Required:Team leadership and managementQuota attainment and performance managementRenewals & churn risk management

Benefits

  • Rippling is an equal opportunity employer...
  • accommodations available on request (accommodations@rippling.com)
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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