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Customer Value Partner

Hawk· Customer
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Hybrid (London)Full-timePosted 3w ago

About the role

Role owning the customer relationship end-to-end from scoping to implementation and ongoing growth, focusing on measurable value delivery, retention, and expansion for Hawk’s enterprise customers.

Responsibilities

  • Own the full customer lifecycle for your portfolio, from initial scoping and implementation through to ongoing value realization, adoption, and new use cases.
  • Manage delivery according to Hawk's best practices and methodology: build the plan, track progress against it, and report clearly.
  • Understand what value truly means for each customer, in their own numbers, and design and drive joint success plans aligned to business objectives and regulatory context.
  • Own commercial outcomes: drive GRR and NRR for your accounts and recognize revenue outcomes when applicable.
  • Not negotiating deal terms, but building and proving confidence to enable deals to be signed and renewed.
  • Monitor usage and performance relentlessly; translate findings into optimization work to reduce false positives and save analyst time.
  • Incorporate AI and agentic AI tools to improve QBR prep, account insight, and reporting, freeing time for judgment and relationships.
  • Participate in pre-sale conversations to establish credibility and demonstrate end-to-end value creation with Hawk’s technology.
  • Build and defend executive relationships across the account, from governance calls to QBRs, ensuring Hawk’s value is reflected by customer leadership.

Qualifications

  • 5+ years in customer-facing roles spanning customer success, engagement management, or delivery/project management within B2B enterprise software (breadth across these areas matters).
  • Track record managing €500K+ ARR accounts with cross-sell or expansion evidence.
  • Experience delivering end-to-end delivery plans without a separate PM.
  • Strong grasp of SaaS/enterprise software delivery; AML/fraud prevention or regulated financial services domain is advantageous.
  • Hands-on comfort with AI and agentic AI tools and techniques, and active usage to improve outcomes.
  • Comfort operating at C-suite level and running governance calls with leadership.
  • Bias toward ownership of value delivery and ability to close gaps autonomously.
  • Experience in or appetite for a startup/scale-up environment with evolving account models.
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Hawk

Increase your risk coverage. Improve efficiency.

Award-winning AML & CFT technology powered by explainable AI increases your risk coverage, helps you identify more crime, and reduces your false positives.

AMLCFTfinancial crimeexplainable AItransaction monitoringpayment screeningcustomer screeningrisk rating
Company profileWebsite

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