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Senior Manager, Operations Strategy, Information Security

Airwallex· Engineering
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Hybrid (US - San Francisco)$270k - $320k + equity + bonusFull-timePosted 3w ago

About the role

Strategic and operational partner to the CISO and INFOSEC leadership, shaping planning processes, operating rhythms, reporting, and cross-functional programs to improve security maturity and risk management while leading a team of Technical Program Managers.

Responsibilities

  • Build and run annual and quarterly planning processes for INFOSEC and IT, including roadmap development, prioritization, resource planning, and risk assessment exercises.
  • Coordinate and run QBRs and other operating reviews for INFOSEC and IT, preparing narratives on progress, risks, dependencies, decisions, and required leadership actions.
  • Implement tracking and reporting for INFOSEC OKRs, key risk indicators, maturity metrics, and operational health measures, embedding security outcomes into company-wide reports and updates.
  • Design, document, and continuously improve INFOSEC operating processes covering alert investigations, service requests, incident management, policy updates, and other core workflows.
  • Build and maintain a high-quality INFOSEC knowledge base that improves documentation accuracy, supports employee self-service, and enables AI-assisted security workflows.
  • Manage complex, cross-functional security and IT programs from strategy through execution, mapping dependencies, aligning stakeholders, driving decisions, and holding teams accountable for outcomes.
  • Establish change-management practices that help technical and non-technical teams adopt new security policies, processes, tools, and operating models without friction.
  • Develop dashboards, decision-support mechanisms, and automated workflows that improve visibility and scale INFOSEC operations.
  • Lead post-incident reviews and operational improvement initiatives, ensuring lessons learned translate into durable process, control, and automation improvements.
  • Build, manage, coach, and develop a team of Technical Program Managers with clear standards for planning, delivery, communication, and operational excellence.

Qualifications

  • Bachelor’s degree or equivalent experience.
  • 8+ years of experience in strategy and operations, business operations, technical program management, security programs, or related field, preferably in high-growth technology, fintech, payments, or regulated environment.
  • Experience owning complex, cross-functional programs end to end, including planning, dependency mapping, stakeholder alignment, execution tracking, risk management, and executive reporting.
  • Strong analytical and problem-solving skills with ability to deconstruct ambiguous problems, challenge assumptions, evaluate trade-offs, and propose pragmatic solutions.
  • Exceptional written, verbal, and presentation skills, with ability to communicate credibly with engineers and translate complex topics for non-technical executives.
  • Experience designing operating rhythms and performance-management mechanisms (annual/quarterly planning, OKRs, KPIs, QBRs, risk reviews, executive dashboards).
  • Experience leading, coaching, or developing program managers or other operational professionals.
  • Strong ownership and self-direction, with track record of delivering outcomes with minimal direction.

Skills

Required:Strategic planningProgram managementCommunication
Nice to have:Change management

Benefits

  • Benefits vary by country and employment type in accordance with local statutory requirements.
  • US-based benefits include medical, dental, and vision insurance; 401(k); disability and life insurance; well-being benefits; 20 paid vacation days; 12 paid holidays per year.
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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