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Financial Partnerships Operations Manager, Americas

Airwallex· Financial & Strategic Partnerships
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US - New York, US - San Francisco$100k - $170kFull-timePosted 3w ago

About the role

Role focused on supporting day-to-day operations of the Financial Partnerships team, managing external banking and financial partner relationships, ensuring regulatory compliance, and enabling scalable growth across Airwallex’s banking and payments ecosystem in the Americas.

Responsibilities

  • Collaborate with the Financial Partnerships team as Airwallex expands into new markets and grows its network of banking, payment, and financial-institution partners.
  • Support the operational relationship with financial partners throughout their lifecycle with Airwallex, from onboarding and due diligence through integration, launch, steady state, and expansion.
  • Track prevailing rules, regulations, scheme requirements, and upcoming changes affecting banks, payment service providers, card schemes, and alternative payment methods.
  • Develop continuous process improvements to enhance operational efficiency and effectiveness. This may involve building new processes, streamlining existing workflows, leveraging technology, and implementing best practices.
  • Own the triage of partner escalations, operational requests, and internal dependencies, ensuring issues are routed to the right teams and resolved in a timely manner against agreed KPIs.
  • Coordinate regular due diligence sessions with Financial Crime Compliance and other relevant control functions, ensuring partner requirements are understood, documented, and completed on time.
  • Partner with financial institutions on change management, ensuring new releases, scheme requirements, regulatory changes, and partner requests are executed properly by Product, Engineering, and Operations teams.
  • Generate and present reports to senior management and financial partners, providing clear visibility into partner health, implementation progress, operational risks, and areas for improvement.
  • Contribute to scalable operating mechanisms, including partner scorecards, governance forums, QBRs, intake processes, playbooks, and performance dashboards.

Qualifications

  • Bachelor’s degree or equivalent experience.
  • At least 4 years of experience in financial services, fintech, payments, banking operations, strategy, business operations, partnerships, consulting, or a related field.
  • Strong project-management experience, with a track record of improving processes, policies, products, or operational workflows.
  • Excellent attention to detail and the ability to manage multiple workstreams, deadlines, dependencies, and escalations.
  • Effective written and verbal communication skills, including the ability to communicate clearly with senior stakeholders and external partners.
  • Strong analytical skills, including proficiency with Excel, Google Sheets, Looker, or similar reporting and analysis platforms.
  • The ability to think critically and creatively while balancing growth, customer experience, operational effectiveness, and risk.
  • Experience collaborating with a wide range of stakeholders across functions, regions, cultures, and levels of seniority.
  • The ability to work independently in a fast-paced and rapidly changing environment.

Skills

Required:Stakeholder communicationProject managementRegulatory and compliance awareness

Benefits

  • Benefits vary by country and employment type in accordance with local statutory requirements.
  • All employees receive at least the statutory minimum for paid annual leave and public holidays, with many locations offering additional company-provided vacation days.
  • For US-based employees, medical, dental, and vision insurance, a 401(k) plan, short-term and long-term disability, basic life insurance, and well-being benefits.
  • US-based employees also receive 20 paid days of vacation and 12 paid days of company holidays in a calendar year.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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