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Customer Success Associate

Horizon3 AI· Customer
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Germany, France, Spain, UK, Amsterdam, Netherlands€70k - €85k + equityFull-timePosted 3w ago

About the role

Customer Success Associate in EMEA; serve as a strategic advisor to a portfolio of mid-market customers, driving adoption, value realization, retention, and growth for the NodeZero platform across Germany, Amsterdam (Netherlands), France, Spain, and the UK.

Responsibilities

  • Manage a portfolio of EMEA mid-market customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption
  • Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy
  • Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum value
  • Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture
  • Partner closely with IT and Security teams (SOC, red/blue teams, AppSec, etc.) to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy
  • Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities, aligning on account strategy, and ensuring a seamless renewal process
  • Act as a customer advocate, relaying customer feedback and technical issues to our internal teams to help drive the evolution of our product and services
  • Conduct regular check-ins and quarterly business reviews to align on strategy, secure executive buy-in, and showcase business outcomes
  • Contribute to documentation, training materials, and repeatable playbooks to scale technical success across the region
  • Maintain detailed records of customer health and touchpoints using internal CS platforms

Qualifications

  • 3+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment
  • In-depth knowledge of cybersecurity practices and principles
  • Deep understanding of enterprise security, information technology, cloud, or offensive security is highly preferred
  • Strong customer acumen—able to align solutions to business priorities and present clearly to both technical and executive stakeholders
  • Experience managing a book of business with revenue targets (ARR, NRR, GRR)
  • Startup or high-growth company experience is preferred; thrives in fast-paced, ambiguous environments
  • Location: UK, Germany, France, Spain, or The Netherlands
  • Comfortable with tools like Salesforce, Gainsight, and JIRA; detail-oriented and organized
  • English fluency required; fluency in French, Spanish, or German preferred

Skills

Required:Customer SuccessTechnical communicationAccount managementCybersecurity knowledgeTools: Salesforce / Gainsight / JIRA

Benefits

  • Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive
  • Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities
  • Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking
  • Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Horizon3 AI

Only Pentesting Platform Proven in Production

Continuously assess, fix, and verify your security posture. Securing enterprises across many attack surfaces.

PentestingSecurity PostureThreat DetectionVulnerabilitiesRisk AssessmentOffensive Security
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