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Billing Operations Lead

Instacart· Accounting & Finance
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Hybrid (Canada (Remote - ON, AB, BC, or NS))CA$95k - CA$100kfull-timePosted 3w ago

About the role

Billing Operations Lead who oversees and optimizes the end-to-end billing lifecycle across Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close. Partners with Finance, BD, Financial Systems, Legal, Product, and Engineering to drive accuracy, scalability, and continuous improvement. Remote role in Canada (ON, AB, BC, or NS).

Responsibilities

  • Billing portfolios across strategic retail partners and multiple revenue streams are owned and operating accurately, with day-to-day billing operations executed with a focus on revenue recognition inputs and timely month-end close.
  • Billing policies, SOPs, and quality standards are developed and maintained, with discrepancies and escalations resolved in close partnership with Finance Systems, BD, and Revenue.
  • Dashboards, reporting, and KPIs that track billing health are built in collaboration with Finance Systems, enabling continuous improvement and proactive identification of issues.
  • Billing system enhancements, integrations, and automation opportunities are scoped and delivered in partnership with Product and Engineering, reducing manual workload and improving operational scalability.
  • Internal controls, audit requirements, and contractual billing terms are enforced, with junior team members mentored and billing operations scaled to support Instacart's growth.

Qualifications

  • Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience.
  • 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments.
  • 2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch.
  • Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle).
  • Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis.
  • Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing, credits, and adjustments.

Skills

Required:Billing operationsCross-functional project leadershipSalesforce CPQBilling platforms (Zuora, Chargebee, Stripe Billing)ERP systems (NetSuite, SAP, Oracle)Excel (pivot tables, VLOOKUPs)
Last updated Oct 1, 2026. Interested? Apply on the company site.
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About Instacart

Marketplace for grocery delivery and pickup

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Instacart’s same-day delivery and pickup services bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada in as fast as an hour. Since its founding in 2012, Instacart has become an essential service for millions of families, while also serving as an immediate, flexible earnings opportunity for hundreds of thousands of shoppers across North America. The company partners with more than 350 retailers and delivers from more than 25,000 stores across more than 5,500 cities in North America. Today, Instacart is accessible to more than 85% of households in the U.S. and more than 70% of households in Canada.

grocerydeliverye-commerce
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