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Senior Agent Strategy Manager

Assort Health· 410-Deployment & Ops
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Hybrid (San Francisco), Hybrid (New York)$185k - $230kFull-timePosted 3w ago

About the role

Senior Agent Strategy Manager at Assort Health, focused on guiding complex customer accounts from launch through adoption, renewal, and expansion to improve patient access and ROI through AI-enabled healthcare solutions.

Responsibilities

  • Guide complex accounts from launch through adoption, renewal, and expansion.
  • Define customer goals, success measures, risks, opportunities, and plans for delivering ROI.
  • Help executives and operating teams identify where AI can improve performance and patient access.
  • Coordinate stakeholders, decisions, timelines, and workstreams across Assort and the customer.
  • Address risks early, reinforce Assort’s value, and identify meaningful expansion opportunities.
  • Build product expertise and bring customer insights to Sales, Implementation, Product, and Engineering.
  • Improve the playbooks and processes that will shape how Agent Strategy scales.
  • Travel up to 25% for key meetings, presentations, and relationship building.

Qualifications

  • 5+ years of customer-facing experience in Customer Success, Account Management, Consulting, Implementation, or a related role.
  • Experience owning adoption, retention, renewals, and expansion for complex customer accounts.
  • Strong executive communication and the ability to build trust across senior leaders and working teams.
  • Experience leading programs with multiple workstreams, competing priorities, and cross-functional partners.
  • Strong product aptitude, analytical thinking, and the ability to learn technical concepts quickly.
  • Sound judgment, clear prioritization, and comfort working independently in a fast-moving environment.

Skills

Required:Customer-facing leadershipExecutive communicationROI planningProduct collaboration

Benefits

  • Competitive Compensation – including salary and employee stock options.
  • Lifelong Learning – annual budget for professional development and training opportunities.
  • Office Setup Stipend – to outfit in-office workspace.
  • Top-Tier Health Coverage – medical, dental, and vision insurance.
  • Flexible PTO – time off as needed.
  • Meals & Snacks – lunch, dinner, and snack breaks.
  • Fitness Stipend – reimbursement for monthly wellness membership costs.
  • Commuter Benefits – coverage of eligible transportation costs.
  • 401(k) – retirement savings plan.
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Assort Health

AI Voice Agent for Healthcare | 190M+ Patient Interactions | Assort Health

Assort Health’s AI voice agent for healthcare runs on a platform trained on 190M+ interactions to handle the entire patient journey, from referrals and scheduling to intake and follow-up.

24/7AIFollow-upHealthcareReferralsSchedulingTriageVoice Agent
Company profileWebsite

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