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Sr. Engagement Manager

Snowflake Inc.· Professional Services
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SG-SingaporeFull-timePosted 3w ago

About the role

Senior engagement leader for Snowflake's Frontier Engineering team, driving both business growth and delivery success across assigned accounts and region from opportunity to ongoing expansion, balancing customer outcomes with cloud data strategy.

Responsibilities

  • Own accountability for Frontier Engineering quarterly bookings, consumption, and utilization targets across your assigned accounts and region, as part of the broader account team
  • Partner with Account Executives, Solution Engineers, and delivery leadership to identify services opportunities, scope engagements, author proposals and Statements of Work, and lead internal Deal Review and investment approval processes
  • Own and be accountable for the bookings forecast across your Book of Business, tying every engagement to clear customer outcomes such as revenue growth, cost reduction, risk reduction, and faster Time to Value
  • Design and continually refine the delivery roadmap for key accounts, managing project progress, schedule, deliverable quality, and early detection and escalation of scope, schedule, cost, and quality risks
  • Serve as the initial point of escalation for customers and project teams, earning trust on both sides and leading decision-making in difficult situations
  • Own project financials, including revenue forecasting and cost control, balancing healthy margins with customer satisfaction, and report outcomes, risks, and next steps to executive leadership
  • Provide delivery quality oversight and guidance for Snowflake engagements by assisting in the creation and execution of the overall vision for service delivery and client satisfaction, ensuring adherence to delivery best practices
  • Own, manage and communicate the operational relationship with assigned clients, including the creation, implementation, and tracking of relationship roadmaps
  • Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups
  • Build mid-to-long-term account plans and Data Cloud roadmaps with account teams, and design co-delivery and co-selling models with SI, GSI, and ISV partners, including scalable subcontractor and staff-augmentation models
  • Lead practice and operational improvements: SOW standardization and templates, risk-based deal review, reusable assets and best practices, and Cortex AI and GenAI-assisted workflows for contract and SOW drafting and engagement summaries
  • Mentor and coach delivery consultants, drive delivery governance through QA reviews and health checks, and share best practices with Practice Directors and peers across regions

Qualifications

  • 10+ years of experience in a Sales and Services Delivery role, or equivalent experience, spanning complex enterprise technical projects such as cloud DWH and data platform implementation, modernization, or AI/ML adoption
  • A proven track record of achieving quantitative KPIs such as bookings, utilization, and consumption in a delivery or similar organization
  • Experience negotiating with and managing executive stakeholders from CxO to VP level across sales, delivery, product, and partner organizations
  • Direct experience in the data warehouse, business intelligence, or cloud data platform space, or equivalent experience
  • Strong business literacy and technical understanding: able to translate customer business goals into Snowflake platform scenarios and to discuss architectural and implementation constraints and risks alongside technical teams
  • Clear, concise cross-functional communication with a track record of leading diverse groups toward consensus
  • Strong organizational skills and ownership, with the ability to autonomously manage multiple projects and accounts in parallel

Skills

Required:Frontier Engineering leadership and deliveryStakeholder management (CxO to VP)Customer outcome alignmentProject financial managementDelivery governance and QA
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Snowflake Inc.

The Data Platform Built for Data Teams.

Snowflake powers AI, data engineering, applications, and analytics on a trusted, scalable AI Data Cloud—eliminating silos and accelerating innovation.

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