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Senior Business Manager - AI Experiences

Microsoft· Business Management
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Redmond, WA$116.9k - $203.6kfull-timePosted 3w ago

About the role

Senior Business Manager to lead PCN governance, workforce planning, and organizational management for Microsoft AI Experiences (AIX). Focus on disciplined headcount management, organizational design, hiring execution, and data-driven workforce insights across Finance, HR, Recruiting, and executive leadership.

Responsibilities

  • Own end-to-end governance of Position Control Numbers (PCNs) across the organization, including creation, allocation, transfer, and closure.
  • Review and approve organizational changes that affect PCNs, reporting structures, and workforce allocations.
  • Partner with Finance, HR, Recruiting, and Business Management to manage workforce investments and hiring plans against budget commitments.
  • Monitor PCN utilization, vacancy rates, hiring velocity, and organizational capacity, and flag risks to leadership early.
  • Maintain data accuracy across workforce management systems so that leaders can trust the numbers they are given.
  • Build and maintain the headcount, hiring, attrition, and budget-utilization views that managers use to run their teams.
  • Translate workforce data into clear recommendations for leaders, not just reports, so that organizational decisions are grounded in evidence.
  • Support planning cycles end to end, from target setting through allocation, reconciliation, and in-year adjustments.
  • Design scalable governance frameworks for organizational planning that hold up as the business grows and reorganizes.
  • Identify operational gaps, redundant processes, and unmet needs across the organization, and turn them into clearly scoped, business-justified project proposals.
  • Prioritize candidate projects against organizational impact and operationalize the project to completion.
  • Lead cross-functional initiatives end to end with Finance, HR, Recruiting, and Engineering partners, owning the plan, the milestones, and the outcome.
  • Influence without authority across teams that do not report to this role, building the coalition needed to move a change through a large, matrixed organization.
  • Define success measures up front, track them through delivery, and report results to leadership with the same rigor applied to headcount and budget.
  • Drive adoption and handoff so that improvements outlive the project, including documentation, training, and a clear owner for ongoing operation.
  • Share what works across AIX Ops and neighboring organizations, scaling solutions.
  • Establish governance processes and controls that keep the organization compliant with company policy and budget commitments.
  • Ensure compliance with internal controls, audit requirements, and workforce governance policies.
  • Drive continuous improvement that simplifies workforce planning and removes manual steps wherever automation or better tooling can carry the load.
  • Coordinate cross-functional execution across HR, Finance, Recruiting, Legal, and Operations partners.

Qualifications

  • Bachelor's Degree in relevant field (e.g., Finance, Business Administration, Operations, Human Resources) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.

Skills

Required:PCN governanceHeadcount planningData-driven decision makingCross-functional project leadership
Last updated Oct 1, 2026. Interested? Apply on the company site.

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