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Data Center Critical Environment Technician Manager

Microsoft· Critical Environment Ops
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São Paulo, Campinas$75.4k - $167.9kFull-timePosted 3w ago

About the role

Microsoft Cloud Operations & Innovation (CO+I) CE Technician Manager responsible for leading operations and maintenance of data center critical environments, including electrical, mechanical, controls, generators, and related facilities, while fostering a culture of safety, inclusion, and professional development.

Responsibilities

  • Serve as an operations specialist one or more major area of operations (e.g., electrical, mechanical, controls, generators, and work on advanced tasks independently).
  • Oversee and coach team with the inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends.
  • Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms and identify all alarms.
  • Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work and generate reporting to identify outstanding and ongoing work orders.
  • Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions that impact operations and coordinate with other critical facilities professionals to perform corrective repairs.
  • Enhances, develops new, or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents.
  • Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition.
  • Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more disciplines and one or more types of equipment (e.g., electrical, mechanical, cooling systems) and escalate when appropriate.
  • Serve as a subject matter expert (SME) for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise
  • Have a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s).
  • Provide and/or assign team to provide necessary escort to third-party contractors, sub contractors, vendors, and service providers on site for all severity leveled procedures. Coordinate and schedule supplier/vendor on-site activities and recognizes circumstances when to stop supplier work to address potential and/or identified concerns.
  • Take part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes.
  • Advises other colleagues on inspection and supervision issues.
  • Provides consultation to lower-level colleagues in troubleshooting systems and problems.
  • Understand, follow, ensure, and coach team on safety and security requirements (e.g., JHAs, toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements.
  • Proactively ensures safety and security requirements are followed and met for the work of themselves and others.
  • Maintain safe working conditions and escalate immediately when unsafe working conditions are observed.
  • Assesses and identifies appropriate resources and equipment necessary to fully support EH&S objectives.
  • Participates in required meetings, trainings, and necessary handoffs.

Qualifications

  • High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing) OR equivalent experience.
  • Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
  • Global collaboration is integral to our work at Microsoft, and proficiency in English is essential for effective communication in this role.

Skills

Required:Operations leadershipCMMS usage

Benefits

  • Certain roles may be eligible for benefits and other compensation.
Last updated Oct 1, 2026. Interested? Apply on the company site.

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