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Customer Success Account Management

Microsoft· Customer Success Account Mgmt
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Bucharest, RomaniaRON 83k - RON 107.8kfull-timePosted 3w ago

About the role

Early-career CSAM role within Elevate's AI-powered global sales team. Provides mentorship and experience across customer success and AI-led transformation, operating in a pod model to support a portfolio of accounts with focus on executive partnership, solution health, cloud adoption, and AI acceleration.

Responsibilities

  • Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders.
  • Support agent and Copilot adoption motions across assigned pod accounts.
  • Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them.
  • Maintain deep, current account context across the pod’s defined portfolio.
  • Synthesize account signals into “what’s changed / what matters now”
  • Detect risks, upcoming deliveries, upcoming milestones, and open threads.
  • Detect portfolio patterns such as recurring blockers across multiple accounts.
  • Track delivery and milestone progress with partners and Cloud Solution Architects on behalf of senior CSAMs.
  • Map dependencies across workloads and milestones.
  • Proactively flag drift before the customer raises it.
  • Coordinate remediation follow-ups across internal teams.
  • Monitor reactive support signals – case volume, aging, repeat drivers – across the pod portfolio.
  • Aggregate reactive trends into portfolio-level views and surface early warnings of escalation risk.
  • Track follow-through on Support, IM, and Service Manager commitments; chase stalled internal owners.
  • Distill reactive noise into CSAM-ready insights, not raw data

Qualifications

  • Bachelor’s degree (any discipline) or equivalent early-career experience.
  • 0–2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics.
  • Fluent written and verbal communication in English.
  • Eligibility to work in the hub location (Romania, Bucharest).

Skills

Required:Executive partnershipPortfolio managementCommunication (English)

Benefits

  • Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html
  • Certain roles may be eligible for benefits and other compensation
Last updated Oct 1, 2026. Interested? Apply on the company site.

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