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Director of Delivery Assurance

Microsoft· Consulting Project Management
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TaiwanFull-timePosted 3w ago

About the role

Director of Delivery Assurance focusing on governance infrastructure, tools, and processes to launch or recover large-scale cloud programs. Drives AI-enabled delivery, program governance, operational cadence, stakeholder management, risk mitigation, and continuous improvement to achieve rapid, efficient program outcomes and up to 2x delivery efficiency.

Responsibilities

  • Champion AI-enabled Delivery Excellence: Incubate Agentic AI capabilities across the delivery lifecycle from deal review through mobilization, delivery oversight, and lessons learned. Explore intelligent automation and AI-augmented workflows to enhance execution on complex engagements, partnering to identify scalable patterns and shape ISD’s AI-enabled delivery roadmap.
  • Program Governance Setup: Establish and implement robust governance framework, tools, and processes tailored to each program, leveraging AI-driven solutions to ensure alignment with organizational goals and compliance with industry standards and leading practices.
  • Operational Cadence Establishment: Develop and maintain a consistent rhythm of business for the program, including setting up key processes, meetings, and reporting structures to drive program progress. Utilize AI-powered tools to automate routine tasks, streamline workflows, and enhance overall program efficiency.
  • Stakeholder Management: Act as the primary point of contact for stakeholders, facilitating clear communication, expectation management, and conflict resolution. Ensure alignment with objectives and timelines, maintaining relationships with leadership team members in the business (e.g., Sales, Delivery).
  • Program Planning and Execution: Collaborate with cross-functional teams to develop detailed program plans with timelines, milestones, and deliverables; ensure activities are executed on time and within scope.
  • Risk Management: Identify potential risks and develop mitigation strategies; use AI-powered predictive analytics to proactively address risk factors throughout the lifecycle and adjust plans as needed.
  • Continuous Improvement: Assess and refine program activation processes, incorporating lessons learned and AI-driven optimization to achieve 2x improvements in delivery outcomes.
  • Reporting and Documentation: Provide regular status updates to leadership and stakeholders; leverage AI automation and generative AI to accelerate reporting and maintain comprehensive documentation.
  • Program Recovery: Lead program recovery with rapid assessment, AI-assisted root-cause analysis, collaboration with technical leaders, and targeted turnaround strategies to restore health and achieve customer outcomes.
  • Leadership and Mentorship: Lead and mentor program directors, managers, and key personnel involved in activation, fostering collaboration, innovation, and excellence.

Qualifications

  • Bachelor's Degree in related fields AND 7+ years of experience in program management of complex technology implementation programs
  • OR equivalent experience.

Skills

Required:Program managementRisk management
Nice to have:AI-enabled delivery
Last updated Oct 2, 2026. Interested? Apply on the company site.

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