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Senior Hardware Engineer

Microsoft· Hardware Engineering
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Taiwan, New Taipei Cityfull-timePosted 3w ago

About the role

Microsoft is seeking a Senior Incident Management (IcM) Engineer to lead the resolution of critical service and infrastructure incidents across Azure and cloud platforms, combining incident leadership, technical problem-solving, and reliability improvement.

Responsibilities

  • Lead mitigation and resolution of high-severity service and infrastructure incidents.
  • Coordinate cross-functional engineering teams during live-site events.
  • Drive clear communication and decision-making during incident response.
  • Ensure timely escalation, mitigation, and customer impact reduction.
  • Lead post-incident reviews and root cause investigations.
  • Drive corrective and preventive actions to reduce recurring incidents.
  • Identify systemic reliability risks and recommend improvements.
  • Partner with engineering teams to improve service resilience.
  • Improve incident management processes, response playbooks, and escalation paths.
  • Track and analyze operational metrics and trends.
  • Drive improvements in incident response effectiveness and service availability.
  • Support operational readiness reviews and outage preparedness activities.
  • Influence engineering teams using data and operational insights.
  • Partner with service owners, SRE teams, datacenter operations, and engineering organizations.
  • Foster a culture of accountability, reliability, and customer focus.

Qualifications

  • Master's Degree in Electrical Engineering, Computer Engineering, or related field AND 3+ years technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, or related field AND 5+ years technical engineering experience
  • or equivalent experience
  • Familiarity with HW (EE, thermal, mechanical) issues and high-level ability to identify and route to SME as appropriate

Skills

Required:Incident leadershipRoot cause analysisCommunicationCollaboration with cross-functional teams
Last updated Oct 23, 2026. Interested? Apply on the company site.

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