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Data Center Critical Environment Technician Manager

Microsoft· Critical Environment Ops
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Melbournefull-timePosted 3w ago

About the role

Microsoft Cloud Operations & Innovation (CO+I) CE Technician Manager responsible for leading a team in data center critical environment operations, maintenance, safety, and incident response to support Microsoft online services.

Responsibilities

  • Serve as an operations specialist in one or more major area of operations (e.g., electrical, mechanical, controls, generators) and lead advanced tasks independently.
  • Oversee and coach team with inspection of critical environment-related facility equipment (controls, HVAC, mechanical systems), building and grounds for unsafe or abnormal conditions; develop and analyze trends.
  • Monitor performance of maintenance and operations using telemetry, control systems, and other platforms; identify all alarms.
  • Utilize CMMS to track equipment assets, complete work orders, and generate reports on outstanding/ongoing work orders.
  • Safely respond to and lead onsite incident response for abnormal conditions; coordinate with other facilities professionals for corrective repairs.
  • Enhance or develop EOPs, MOPs, and SOPs relating to incidents; create incident timelines, root-cause analyses, and action items.
  • Guide and perform maintenance (planned, predictive, corrective) and repairs across disciplines; escalate when appropriate.
  • Provide SME guidance for equipment type and oversee day-to-day troubleshooting within their expertise.
  • Escort third-party contractors and coordinate on-site activities; energize/de-energize systems as needed for third-party work; ensure safe completion of tasks.
  • Advise colleagues on inspection and supervision issues; mentor lower-level colleagues in troubleshooting.

Qualifications

  • High School Diploma, GED, or equivalent AND 3+ years mission critical services work or equivalent experience
  • Ability to meet Microsoft security screening requirements including Microsoft Cloud Background Check and Australian Citizenship verification (valid Australian passport)
  • Preferred: 6+ years mission critical services experience or related education/training; 1+ year people management experience; 1+ year specialized area experience (e.g., mechanical, electrical, controls)

Skills

Required:Operations managementElectrical/mechanical/controls expertiseCMMS proficiency

Benefits

  • Not specified in the provided description
Last updated Oct 2, 2026. Interested? Apply on the company site.

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