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Cloud Solution Architect - AI Business Solutions

Microsoft· Cloud Solution Architecture
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Toronto, ON, Vancouver, BC, Calgary, AB, Ottawa, ONCA$96k - CA$177.6kFull-timePosted 3w ago

About the role

Role focused on delivering proactive services and strategic guidance to customers to modernize platforms, enable AI-enabled transformations, and ensure secure, resilient Power Platform, SharePoint, and Microsoft 365 solutions at enterprise scale.

Responsibilities

  • - Coordinate and plan a comprehensive set of deliveries to proactively address customer priorities and ensure goals are met.
  • - Drive and participate in proactive delivery management, spot resiliency and security issues, analyze problems, and provide solutions to meet customer needs.
  • - Deliver proactive and reactive support including onsite presence as needed.
  • - Provide strategic guidance to help customers modernize their platforms and prepare for AI-enabled business transformation.
  • - Evaluate customer environments and deliver data-driven recommendations that align technology investments with business objectives, operational excellence, and transformation goals.
  • - Work with support teams, account teams, product engineering teams and other stakeholders to ensure streamlined customer experience.
  • - Apply lessons learned for continuous process and delivery improvement.
  • - Share and gain knowledge through communities.
  • - Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.

Qualifications

  • - Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Skills

Required:Power PlatformSharePoint Online
Nice to have:Microsoft 365 security and governance
Last updated Oct 2, 2026. Interested? Apply on the company site.

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