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Director, Technical Solutions - Microsoft Advertising

Microsoft· Service Engineering
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Hybrid (Mountain View), Hybrid (Redmond), Hybrid (New York)$142.8k - $274.8kFull-timePosted 3w ago

About the role

Lead a global organization of Technical Account Managers and Technical Solutions professionals supporting strategic customers, agencies, technology partners, and publishers. Define vision, strategy, and operating model for Technical Solutions while developing high-performing teams and partnerships across the Microsoft ecosystem to help customers adopt, integrate, optimize, and scale Microsoft Advertising solutions.

Responsibilities

  • - Lead the Technical Solutions Organization: manage global managers and technical professionals; define long-term vision, strategy, priorities, and operating model; build an inclusive, high-performance culture focused on customer impact, accountability, innovation, and continuous improvement; drive workforce planning, talent development, succession planning, organizational health, and hiring.
  • - Drive Strategic Customer Success: build trusted executive relationships with strategic customers, agencies, publishers, and technology partners; provide proactive technical guidance to accelerate adoption and value realization; serve as senior escalation leader for complex customer situations; create scalable engagement models balancing customer experience and operational efficiency.
  • - Accelerate Product Adoption and Growth: partner with commercial teams to drive adoption of new products, capabilities, APIs, measurement solutions, and emerging technologies; identify opportunities to increase customer success through better onboarding and expanded platform utilization; establish repeatable best practices, playbooks, and scalable engagement frameworks.
  • - Influence Product and Engineering Strategy: build partnerships with Product Management and Engineering; translate customer feedback and technical friction into actionable insights; advocate for investments improving experiences, adoption, and growth.
  • - Drive Organizational Excellence: develop data-driven metrics for customer outcomes, technical engagement, operational performance, and business impact; establish accountability for customer success, adoption, escalation, and stakeholder satisfaction; lead through change and evolve the organization to meet needs.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.

Skills

Required:Leadership of technical teamsExecutive stakeholder management
Last updated Oct 2, 2026. Interested? Apply on the company site.

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