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Customer Success Account Manager (CSAM)

Microsoft· Customer Success Account Mgmt
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Hybrid (Melbourne, Victoria), Hybrid (Sydney, New South Wales), Hybrid (Brisbane, Queensland)Full-timePosted 3w ago

About the role

Customer Success Account Manager responsible for managing customer relationships, driving cloud adoption, and delivering proactive services to retailers in Australia, focusing on One Microsoft collaboration and ensuring successful cloud transformation.

Responsibilities

  • Driving customer cloud adoption and customer success as the prevailing business priority
  • Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud
  • Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value through accelerating cloud usage
  • Creating customer value by accelerating cloud consumption/usage, supportability and ensuring the health and resiliency of the customers environment
  • Improving the customer experience with technical intensity and actioning customer feedback
  • Orchestrating collaboration across other parts of the Microsoft business to drive better customer outcomes delivering on the One Microsoft advantage
  • Lead role in prioritized Cloud Success programs and support strategic escalations when needed
  • Manage cross-cloud workload engagements and oversee resource orchestration and blocker escalation in collaboration with key account team members

Qualifications

  • 10+ years of success in complex technical engagement management and/or program management
  • Senior role with experience in Program Manager or Engagement Manager focusing on Cloud and software/services solutions (preferred)
  • Proven leadership and executive presence in customer-facing environments
  • Strong relationship-building experience with senior customer executives in large or strategic accounts
  • Excellent program management skills including portfolio planning, cross-group collaboration, resource orchestration, communications, analytics, and attention to detail
  • Experience with cloud and hybrid infrastructures, architecture designs, and migrations (preferred)
  • Knowledge of market trends, competitive insights, and partner ecosystems (preferred)
  • Bachelor’s degree or equivalent work experience; preferred: 15 years of experience in software/IT industry in complex engagements or key management roles

Skills

Required:Relationship managementStrategic thinkingResource orchestrationCloud adoption / digital transformationProgram management

Benefits

  • Not specified in input
Last updated Oct 23, 2026. Interested? Apply on the company site.

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