← All roles

Principal Manager, Customer Experience - Product Management

Microsoft· Customer Experience Program Mgmt
Apply on company site
Melbourne, Sydney, Multiple LocationsFull-timePosted 3w ago

About the role

Leads a team of Product Managers in the Windows Cloud Customer Acceleration Team (CAT) to drive customer-centric product change by collecting VoC insights, influencing roadmaps, and ensuring customer outcomes through collaboration with engineering and cross-functional partners.

Responsibilities

  • Manage, coach and develop a team of high-performing Product Managers who engage with customers and product teams to shape the future of Microsoft products
  • Lead Customer Impact: drive customer-centric execution across strategic engagements, identify adoption barriers, and influence engineering investments
  • Influence Product Strategy: establish mechanisms to collect VoC insights, partner with engineering and feature PM teams to influence roadmap priorities, supportability, service readiness, and product quality
  • Drive Organizational Execution: own objectives, priorities, and operating rhythms; define scalable engagement models, processes, and tooling for CAT
  • Build Cross-Functional Alignment: partner with engineering, Customer Success, Services, Support, and Sales; align around customer priorities and present insights to senior leaders

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
  • 5+ year’s people management experience
  • Equivalent experience accepted
  • Must be able to meet Microsoft security screening requirements (Microsoft Cloud Background Check)

Skills

Required:People managementProduct managementVoC synthesisStakeholder management
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Microsoft

Cloud ComputingConsumer ElectronicsSoftwareTechnologyliquid-ai-recruiting-target
Company profileWebsite

More open roles at Microsoft