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Process Program Manager

Microsoft· Process Management
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Hybrid (Romania, Bucharest)RON 199.4k - RON 347.8kFull-timePosted 3w ago

About the role

Process Program Manager to drive planning, execution, and optimization of strategic programs within Microsoft Operations. Responsible for program lifecycle from design to execution, ensuring objectives, scope, schedule, quality, and benefits align with goals and stakeholder expectations, plus continuous improvement and change management across programs.

Responsibilities

  • Accountable for end-to-end process performance by executing compliant processes and controls, anticipating and logging risk, and documenting process flows, systems, and requirements. Provides data, research, and assessment results to enable an enterprise view of the process and inform decision-making.
  • Monitors metrics and KPIs, performs analysis and benchmarking, and identifies opportunities to improve efficiency, customer experience, and cost. Facilitates stakeholder collaboration and change management efforts, applying process improvement methodologies (e.g., Lean, Six Sigma), AI and compiling business cases and feedback to drive continuous optimization.
  • Performs program landscape research and analysis, forecasting, and examines business trends to identify audience size and program scope, and stay current and agile.
  • Understands and identifies current program risks, impact, and mitigation plans.
  • Identifies and scopes opportunities to improve current programs. Defines the program strategy, gathers requirements, identifies resource needs, creates the project plan and targets, and aligns across teams.
  • Works with cross-functional stakeholders to design compliant, complex programs from initiation to delivery. Produces collateral to incorporate stakeholder needs and ensure objectives are met.
  • Defines and tracks success criteria and KPIs such as quality, adoption, usage, impact, and effectiveness for the program.
  • Contributes to or leads a portfolio of projects including project plan, timelines, milestones, financial management, performance metrics, and resource needs; communicates status and risk to stakeholders.
  • Defines and executes landing change management plans. Leads rhythm of business during plan execution. Ensures program requirements are understood and met across teams.
  • Executes on program evaluation and improvement through cost-benefit analyses, monthly business reviews, data-driven insights, scorecards and dashboards, and training to mitigate risks and optimize programs.

Qualifications

  • Master’s/Bachelor’s Degree in Business, Operations, Finance or related field and work experience in operations, program management or process management, or equivalent experience.

Skills

Required:Program managementProcess improvementData analyticsStakeholder management

Benefits

  • Information not specified in the description. See external link for pay details.
Last updated Oct 2, 2026. Interested? Apply on the company site.

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