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Director, Strategic Accounts- Retail

Microsoft· Strategic Account Management
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Chicago, IL, Charlotte, NC, Boston, MA$133k - $222.7kFull-timePosted 3w ago

About the role

Director of Strategic Accounts for Retail responsible for leading development and execution of a strategic, long-term customer plan to grow a sustainable Microsoft business portfolio with a major Retail customer, engaging with senior/C-level executives and aligning Microsoft capabilities to business outcomes. Role is client-facing with regular onsite engagement in the greater Chicago, Boston, or Charlotte areas.

Responsibilities

  • Develop and execute multi-year account strategies that grow revenue, expand Microsoft’s footprint, and create long-term value for Microsoft, customers, and partners.
  • Apply business and financial acumen to understand the customer’s business model, financial priorities, growth drivers, and strategic objectives, and engage credibly with C-level executives and corporate boards.
  • Build relationships with key decision makers and orchestrate internal teams, partners, and industry resources to execute account priorities and identify new opportunities.
  • Use knowledge of customer priorities, industry trends, competitors, and Microsoft’s portfolio to deliver relevant insights, differentiate Microsoft, and shape customer strategy.
  • Anticipate market shifts and customer needs to identify opportunities, address competitive threats, and strengthen Microsoft’s position.
  • Develop a comprehensive understanding of the customer’s business, strategy, priorities, and industry to anticipate needs and bring forward new ideas and solutions.
  • Engage executives and stakeholders across the organization to build alignment, influence decisions, and connect Microsoft’s capabilities to long-term business outcomes.
  • Lead complex, strategic opportunities that deliver measurable customer value, accelerate transformation, and grow revenue.
  • Build compelling business cases and value propositions that connect Microsoft solutions to customer financial goals, KPIs, investment priorities, and business outcomes.
  • Earn trusted-advisor relationships with C-level executives and corporate boards by bringing relevant industry perspectives, financial insight, and ideas that challenge and advance their thinking.
  • Identify and qualify large, long-term opportunities while mobilizing Microsoft teams and partners to deliver an integrated customer experience.
  • Bring industry, business, and financial insights into executive-level conversations to help customers address complex challenges, evolve their business models, and create competitive advantage.
  • Influence strategic direction across multiple levels of the customer organization, navigating complex stakeholders and aligning Microsoft capabilities to the customer’s long-term priorities.

Qualifications

  • Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.
  • 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.
  • 8+ years experience closing large, complex agreements/deals.

Skills

Required:Account strategyExecutive engagementStrategic opportunity management
Last updated Oct 2, 2026. Interested? Apply on the company site.

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